What methods of payment do you accept?
Snug accepts all electronic payments through PayPal. You can pay with your credit card through the PayPal site whether or not you have an account, and it’s quite easy to set up. If you have questions about online payment through PayPal, just contact us for assistance.
How long until my items arrive?
Items from Snug usually ship within 4 working / business days of order placement. If an item is made to order, that will be noted on the item's description and you will be informed of the timescale for this via email.
Packing & Postage?
Our P&P costs reflect the delicate nature of many of the pieces available in the store. With one-off pieces we like to ensure safe arrival with you the customer, so pieces have to be packed accordingly with a lot of attention to detail in many cases.
UK: All smaller items are posted via either First Class Royal Mail or Royal Mail Special Delivery depending on the item. For larger pieces we use carefully selected courier companies who usually work to a 24hr service.
International: We regularly ship pieces to Europe, the USA, Canada and the far East. For International orders we work with carefully selected couriers to ensure your piece reaches you safely. Please note, our prices and shipping costs do not include any import taxes or duties which may be due on arrival in your country - it is up to you the Purchaser to pay these if due or relevant. Please contact us via email to discuss an International shipping quotation.
Timeframe for packages posted within the UK is 1-4 business days from deposit at Post Office. Items sent via Special Delivery will arrive next day. International Orders generally take up to 5 working days from shipping from the Gallery, though packing and arranging the appropriate courier service can take a little longer, in any case you will be kept updated as to progress with your order.
A confirmation will be sent to your email when your order is placed with timescale information and again when your item has been posted.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
I have seen something in Snug Gallery or on Twitter / Instagram that isn't in the Online Store! Can I buy it?
Don't worry, if you contact us we'll see if the item is still available and add it to the online store for you or arrange separate purchasing terms.
If you have any other queries, please don't hesitate to get in touch!
(+44) 01422 847435